Returns made simple
If something isn't right with your order, you're covered. Start a return in a few clicks and we'll walk you through every step.
How a return works
Returns are handled between you and the seller, with VendyBuy stepping in if you can't reach an agreement.
1. Open your order
Go to My Orders and find the item you want to return. Returns can be started from the order details.
2. Tell us why
Choose a reason and add a short description. Photos of the item or packaging help us resolve your case faster.
3. Seller responds
The seller has 3 business days to approve or decline. If they don't respond, we step in and review the case for you.
4. Ship it back and get refunded
Once approved, send the item using the return instructions provided. Your refund is issued after the item is received.
What's covered
- The item never arrived.
- The item arrived damaged or broken.
- The item is materially different from the listing — wrong size, color, model, or condition.
- The item is counterfeit or not authentic.
- You received the wrong item entirely.
What isn't covered
- Change of mind after the seller's return window has passed.
- Items collected in person rather than shipped.
- Prohibited or restricted items.
- Orders paid outside VendyBuy checkout.
- Damage caused after delivery by the buyer.
How long you have
Each listing shows the seller's return window — typically 7, 14, 30, or 60 days from delivery. If the item never arrived, you can open a case 3 days after the estimated delivery date.
How refunds are paid
Refunds go back to your original payment method. Most are issued within 3–5 business days after the return is approved and the item is received.
If you can't agree
If the seller declines a valid claim, our team reviews the order, messages, tracking, and photos and makes a final decision.
Read the guaranteeNeed to return an item?
Open your order and start a return — it takes less than a minute.