Buyer Protection Guarantee
If your item doesn't arrive, doesn't match the listing description, or arrives damaged, you're covered. Open a dispute within 30 days of delivery and VendyBuyLLC will help you get a full refund.
Easy Returns
Sellers set their return window (7, 14, 30, or 60 days). If an item is eligible, request a return from your Orders page — no need to contact the seller first. Approved returns are refunded to your original payment method.
Secure Payment
All payments are processed by Stripe, a PCI-DSS Level 1 certified provider. Your card details are encrypted and never stored on our servers. Funds are only released to the seller once your order is confirmed.
Verified Sellers
Sellers displaying the verified shield have passed VendyBuyLLC's identity and business verification. New sellers are reviewed before their first listing goes live.
How returns work
Four simple steps from request to refund.
1. Open a Request
Go to your Orders page and select "Return Item" within the seller's return window.
2. Seller Responds
The seller has 3 business days to approve or deny your return request. You'll get an email either way.
3. Ship It Back
Once approved, ship the item to the address provided. Keep your tracking number.
4. Get Refunded
When the seller confirms the return is received, your refund is processed automatically to your original payment method within 5–10 business days.
Our commitment to you
- Full refund if your item doesn't arrive
- Full refund if the item is significantly not as described
- Refunds processed within 5–10 business days
- Stripe-encrypted, PCI-compliant checkout
- Verified seller identity on every store
- Dedicated support for every dispute
Frequently asked questions
How long do I have to return an item?▾
Each seller sets their own return window — 7, 14, 30, or 60 days. The window is shown on the product page under Returns. Auction items marked "No Returns" are final sale unless the item is not as described.
Who pays for return shipping?▾
If the item is damaged, defective, or not as described, the seller covers return shipping. If you're returning for a change of mind, return shipping is the buyer's responsibility unless the seller offers free returns.
When will I get my refund?▾
Refunds are issued to your original payment method within 5–10 business days after the seller confirms they've received the returned item. You'll get an email notification when the refund is processed.
What if my order never arrives?▾
If your order hasn't arrived within the estimated delivery window plus 7 days, open a dispute from your Orders page. VendyBuyLLC's buyer protection covers you for the full purchase amount.
Can I cancel an order?▾
Orders can be cancelled for free within 1 hour of placing them, as long as the seller hasn't shipped yet. Go to your Orders page and tap "Cancel Order".
Ready to shop?
Thousands of items from verified sellers, all protected.