Privacy Policy

We collect the information you give us, the information created when you use VendyBuy, and a limited amount of technical data from your device. We do not collect more than we need to run the marketplace.

• Account details: your name, email address, phone number, password, profile photo, and account preferences.
• Seller details: store name, store description, logo and banner, business contact information, and any verification documents you upload when applying to sell.
• Order details: items purchased or sold, order value, delivery address, chosen shipping service, tracking numbers, and order status.
• Payment details: your billing name, the last four digits of a saved card or bank account, and payout preferences. Full card numbers are handled by our payment processor and are never stored on VendyBuy servers.
• Communications: messages you send to other users, offers, bids, reviews, ratings, reports, and support conversations.
• Activity data: items viewed, saved, or added to your cart, searches, and referral codes used.
• Device and usage data: IP address, browser type, operating system, referring page, and the pages you visit on VendyBuy.

We use your information to operate the marketplace, keep it safe, and improve it. We do not sell your personal data to anyone.

• Create and secure your account, and verify your identity when needed.
• Process orders, payments, refunds, gift cards, and seller payouts.
• Arrange shipping by passing the necessary delivery details to the carrier you or the seller selected.
• Connect buyers and sellers, including delivering offers, bids, and messages.
• Provide customer support and resolve disputes, returns, and claims.
• Detect and prevent fraud, abuse, counterfeit listings, and other prohibited activity.
• Send transactional notifications about your orders, auctions, saved items, and account.
• Measure site performance and understand how the marketplace is used so we can improve it.
• Comply with legal, tax, and regulatory obligations.

We share information only where it is needed to run the marketplace or where the law requires it. We never sell your personal data.

• With sellers: your name, delivery address, and order details are shared with the seller fulfilling your order, and only to the extent needed to ship it.
• With buyers: a seller's store name, listings, ratings, and reviews are public.
• With shipping carriers: the delivery name, address, package details, and contact information needed to generate a label and deliver the parcel.
• With payment providers: the information needed to process a payment, hold funds, or pay out a seller.
• With service providers: hosting, email delivery, analytics, and security vendors who process data on our behalf under contract.
• For legal reasons: when required by law, court order, or a valid request from a public authority, or when we believe disclosure is necessary to protect the rights, safety, or property of VendyBuy, our users, or the public.
• In a business change: if VendyBuy is merged, acquired, or sells assets, your information may transfer as part of that transaction, subject to this policy.

We use cookies and similar technologies to keep you signed in, remember your cart and preferences, and understand how the site is used.

• Essential cookies keep you signed in and let checkout, cart, and security features work. These cannot be switched off.
• Preference cookies remember your language, theme, and recently viewed items.
• Analytics cookies help us measure traffic, referral sources, and campaign performance in aggregate.
• You can clear or block cookies in your browser settings. Blocking essential cookies may stop parts of VendyBuy from working.

Payments on VendyBuy are processed by a regulated third-party payment provider. When you check out, your payment details are entered on the provider's secure system, not on VendyBuy.

• We receive a confirmation, a transaction reference, and limited card details such as the card brand and last four digits so we can show you your saved payment methods.
• We never store your full card number or your card security code.
• Seller payout information is used only to pay you and to meet tax and regulatory requirements.
• Our payment provider may run its own fraud and identity checks under its own privacy policy.

We keep your information for as long as your account is active and for the period afterwards that we need it for the purposes described in this policy.

• Order, payment, and payout records are retained as long as required for tax, accounting, and fraud-prevention purposes.
• Messages and dispute records are kept while a transaction may still be disputed.
• When you delete your account, we remove or anonymize your personal information, except where we are legally required or have a legitimate need to keep it.
• Aggregated or anonymized data that can no longer identify you may be kept indefinitely.

We use technical and organizational safeguards designed to protect your information against unauthorized access, loss, or misuse.

• Passwords are stored in hashed form and never in plain text.
• Data is encrypted in transit between your device and our servers.
• Access to personal data is limited to staff and service providers who need it to do their jobs.
• We monitor for suspicious activity and may ask you to verify your identity before sensitive changes.
• No system is completely secure. If we become aware of a breach affecting your personal data, we will notify you and the relevant authorities as required by law.

You are in control of your information. You can manage most of it directly from your account settings.

• Access and update your name, contact details, addresses, and payment methods from your account settings.
• Request a copy of the personal data we hold about you.
• Ask us to correct information that is inaccurate.
• Ask us to delete your account and personal data, subject to our legal retention obligations.
• Opt out of marketing messages while continuing to receive transactional notices about your orders.
• Depending on where you live, you may have additional rights under local law, including the right to object to certain processing or to data portability.
• To exercise any of these rights, use your account settings or contact our support team. We will respond within the period required by applicable law.

VendyBuy is a marketplace for adults. You must be at least 18 years old to create an account, buy, or sell.

We do not knowingly collect personal information from anyone under 18. If we learn that a minor has provided us with personal data, we will delete it and close the account.

VendyBuy serves buyers and sellers in many countries, and our service providers may store or process data outside the country you live in.

Where we transfer personal data across borders, we take steps to ensure it receives an adequate level of protection, using contractual safeguards and the mechanisms required by applicable law.

We may update this Privacy Policy as the marketplace and the law evolve. When we make a material change, we will update the date at the top of this page and, where appropriate, notify you by email or in the app.

Continued use of VendyBuy after an update means you accept the revised policy.

If you have a question about this Privacy Policy, want to exercise a privacy right, or believe your data has been mishandled, contact our support team through the Contact page.

We will investigate every privacy concern and reply within one business day.